The following terms have the stated meaning in these Terms and Conditions.

  1. T.R Bikes Ltd, collectively and individually hereinafter are referred to as “Taga” (also TR /‘we / ‘our’ / ‘us’).
  2. Terms and conditions, hereinafter referred to as “T&C”.
  3. Consumer: the natural person (hereinafter ‘you’ / ‘your’), who is not acting in the course of a profession or on behalf of a business, who enters into a distance contract with Taga.
  4. Distance contract: an agreement entered into without the consumer and Taga coming together simultaneously in the same space.

“Taga”, retains all rights including copyrights in relation to all information provided on or via the website, brochures or any other documents including text, graphics, videos and logos. You may not copy, download, publish or distribute any of the information, including any graphics or logos contained on the website, in the brochures or in any other documents published in the name or on behalf of Taga in any form. You may not do this without prior written consent of Taga, except and only insofar as otherwise determined in rules of mandatory law (such as the right to quote), unless stipulated otherwise for specific materials.
Please note:
“Taga” is a registered trademark of TR Bike
Taga product is patent protected

“TR” hereby grants you access to www.tagabikes.com and invites you to purchase the products on offer. Taga further reserves the right to amend or delete parts of the content without any obligation to notify you thereof. Taga endeavors to update and/or supplement the content of www.tagabikes.com as often as possible. Despite this care and attention, it is possible that the content may be incomplete and/or inaccurate and no rights may be derived from this website.
Pricing and other information about products on www.tagabikes.com are subject to obvious programming and typing errors. You cannot claim any agreement with Taga on the basis of such errors.
We further cannot guarantee, specifically in relation to colors, that the colors displayed on our website are an exact representation of the colors of our actual products. Your computer settings determine how the color is displayed.

Applicability and Use of our website
The T&C applies to every offer that TR makes to you, and every distance contract that is entered into by yourself and Taga. The text of the T&C is made available to you prior to contract conclusion, and can be consulted at any time via our website. We recommend that you save a copy of these T&C to your permanent data cargo, however, when not reasonable possible we will send an electronic copy at the consumer’s request, free of charge.
You further agree that:
– you may only use the website to obtain lawful information or to place orders;
– you are a consumer;
– you will not place any speculative, false or fraudulent orders and will not place orders with the aim to copy the product after receiving it. If we are reasonable of the opinion that such an order has been placed, we shall be entitled to cancel the order and to take legal action;
– you undertake to supply us with a correct and accurate e-mail address, postal address and/or other contact details and acknowledge that we may use these details to contact you if it proves necessary to do so;

Additional terms and conditions may apply to certain products when expressly stated.
If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated. Any offers displayed on this website will include a sufficient description detailing the product/s being offered. If images are used to advertise the offer, we will endeavor to provide a fair representation of the products being offered.

Price and Payment
The price of the products is the price that is stated on our website, except in case of a manifest error. Although we do our utmost to ensure that all prices on our website are accurate, errors can always occur. If we discover an error in the price of one or more products that you have ordered, we will inform you.
We are not obliged to sell the product(s) to you at the incorrect (lower) price (even if we have already sent you an Order Confirmation) if it is clear and undeniable that the price is erroneous and that you could reasonably have known this.
You are obliged to notify us of any inaccuracies in the provided or stated payment details.
All orders must be fully paid in advance, including shipping.

The address that you have supplied to us serves as the place of delivery.
Taga will deliver accepted orders as indicated here, within 14 business days of acceptance unless a longer delivery period has been agreed.
If our transport provider is unable to deliver your order after two attempts, it will be stored in the local depot and then returned to our warehouse. In this event, you will be liable to be charged for shipping costs.

USA & Canada Shipping
Orders within the USA and Canada are usually delivered from the warehouse in the United States
Most orders get UPS / FedEx ground delivery within the Continental 48 States and Canada Only. Shipping costs to Alaska, Hawaii and Canada are higher than to the continental USA. We do not ship to Puerto Rico at this time.
Shipping terms to Canada are DAP (Delivery At Place).
Most items are normally delivered within 14 business days, but many times it is sooner.
In case an item is out of stock in the warehouse, TR Bikes has the right to cancel the item from the order and refund the customer.
TR Bikes promises to find solutions to any damage that arises as a result of shipping. TR Bikes will assist customers with filing a claim with the shipping company in the event of loss, theft, or denial signature. However, TR Bikes is not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the forwarder about any loss or delivery disputes. The purchaser is encouraged to dispute any credit card charges with their Credit Card Company for undelivered merchandise. Doing so allows time to work with the forwarder, your local authorities, and insurance company regarding any matters of theft.

USA and Canada - Taga 1.0 bike and accessories:
Taga 1 and accessories will arrive from Europe.
Shipping will be quoted separately. (DAP – Delivery At Place).
Tax, customs, and other fees are not included.

Europe shipping
Orders within Europe are usually delivered from the Netherlands warehouse.
Shipping costs to remote countries in Europe are higher. Shipping terms to countries outside the European Union is DAP (Delivery At Place).
For shipping to countries that are not in our list, please contact us at info@tagabikes.com
Most items are normally delivered within 14 business days, but many times it is sooner.
In case an item is out of stock in the warehouse, TR Bikes has the right to cancel the item from the order and refund the customer.

International Shipping
International orders outside of USA, Canada and the European Union are shipped DAP (Delivery AtPlace).
For shipping to countries that are not in our list, please contact us at info@tagabikes.com
Most items are normally delivered within 14 business days, but many times it is sooner.
In case an item is out of stock in the warehouse, TR Bikes has the right to cancel the item from the order and refund the customer.

We gladly accept returns for all products within 30 days of purchase. Returned products must be new and unused.(close box / not used)
Please note:

  • The Return Policy is neither a trial period nor an extension of any warranty and damage claim period.
  • Opening a box to verify contents, size, fit, or color does not disallow a return. Products showing signs of use or missing inner packaging are not considered new, and are thus non-returnable.
  • The condition and packaging of a returned product must be as it was when received, complete with all original box(es), original packaging, and manuals/instructions.
  • Please be careful when opening and trying your item(s) so that you can get a refund should the item not be what you imagined.
  • All return shipping charges and materials are your responsibility.
  • The original shipping charges or express shipping charges are non-refundable.
  • If you received free-shipping in the original delivery and decided to return the product, you will be charged for the original shipping costs that Taga paid (based on courier price list + warehouse handling fees), as well as for the return shipping cost.
  • If you refuse the delivery of a package, you’ll be charged for return shipping, (and in case of free shipping also for the original shipping costs).
  • If you return a product, you will be charged taga delivery cost for the return delivery.

Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at info@tagabikes.com within 30 days of delivery. We’ll resolve your issue as quickly as possible or arrange to get you a non-damaged part.
Return Instructions
A return address label can be sent to you upon request. You are responsible for return shipping charges, unless the item is not what you ordered.
If you are returning a product, kindly contact us at info@tagabikes.com.
Refunds can only be issued to the original method of payment used (original credit card). Typical processing time for returns is 5 days post item receipt. If a credit is due, processing may take as long as 7 business days for your credit/debit card to reflect the refund.

As the manufacturer, Taga supplies the Taga bike under warranty, subject to the following conditions:

  • Warranty is activated once you have received your Taga, either through shipment or through authorized Taga reseller.
  • The warranty automatically applies to every Taga purchase.(not including water gun)
  • The warranty covers any manufacturing defects in materials and workmanship, for products used in normal conditions and in compliance with operating instructions.
  • The warranty period is 12 months on the frame, 6 months on parts. (not on plastic parts).
  • The warranty period is 3 months on the battery and charger.
  • The warranty period will not be extended, even in the event of repairs being made.
  • To request repairs under warranty for defects in materials and workmanship, you must present proof of purchase, made within the 6 months preceding the service request.

No warranty will be provided in the following circumstances:

  • The warranty does not cover damage caused by normal wear and tear, accident, negligence, improper assembly, and failure to follow instructions or storage. Examples include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use.
  • The warranty does not cover abusive use, negligence, or the consequences of failing to comply with the operating instructions supplied with the Taga.
  • The warranty does not cover any repairs made after the 12 months from the date of purchase.
  • The warranty does not cover any paint scratch caused by daily use.
  • The warranty does not cover second hand or resold Taga products.
  • The warranty does not cover any failures caused by using non-original spare parts.
  • The warranty will not be provided if the serial number has been damaged or removed.
  • The warranty does not cover corrosion or rust on the wheels and chassis due to environmental conditions, including high humidity, salt spray, ice or snow, damage to handlebar drips, or tire puncture.
  • The warranty extends only to the original retail purchaser of the product and is not transferable to anyone who obtains possession or ownership other than the original retail purchaser.

The warranty does not include shipping fees and labor costs.
If your product fails due to manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Taga part of the same model, or if not available, by the closest model and available color.
In no event shall Taga be responsible for direct, incidental or consequential damages, including, but not limited to, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
Note. The Taga warranty is given in addition to, and does not affect, your statutory rights. Legal rights may vary by country, and by state in the United States.

In consideration of your purchase of Taga products, you hereby agree and acknowledge the following, which will apply to all participants of cycling and strolling activities, whether in organized events or daily use.
1. You are aware that with any bicycle related activity there are certain inherent dangers, including but not limited to, the hazards of roads and cycle paths, off-road terrain, accidents, and actions of other persons. By your purchase of Taga products, you certify that you are aware of these inherent dangers of bicycle riding and the safety rules of the road applicable to bicycles.
2. You understand that bicycle helmets are a highly recommended tool to avoid further harm whilst cycling with Taga Bike and in some cases mandatory depending on country and state of residence. You agree to follow the rules of the road and all applicable laws and safe bicycling practices, and to use a helmet (both rider and passenger) whenever using Taga.
3. You freely and voluntarily accept all risks of injury, death, or property damage. You understand and agree that Taga and any of their officers, agents, successors, and assigns, cannot be held liable for any injury resulting from, but not limited to, negligence, the failure to comply with the operating instructions such as warnings and cautions supplied by Taga, failure to maintain and inspect your Taga, and failure to follow safe usage practices.
4. You understand that you are responsible for your own conduct and decisions while using your Taga Bike, and further acknowledge that you are in the proper condition to be participating in such an activity.
5. This Waiver & Release is intended to be binding upon yourself, your family, heirs, estate, legal representative, assigns, and anyone who will use your Taga bike while you are the owner.
You understand that the terms of this document are contractual and not a mere.

If you use our website, you accept that communication with us will be mainly by electronic means. We shall contact you by e-mail or provide information by placing notices on our website. You agree for contractual purposes to these electronic means of communication and acknowledge that all contracts, notices, information, and other communication that we supply to you electronically do comply with the statutory requirement that such communication must be in writing.

Taga is entitled to revise and amend these T&Cs from time to time. You are bound by the T&Cs that apply at the time you order products from us unless an amendment to these T&Cs or the Privacy Policy is required by law or a government body, in which case the amendment will also apply to orders that you have already placed.
By accepting these T&C you are certifying that you have read and understood all points detailed in this contract and that you are at least 18 years old and competent to enter into a binding contract.

Company Information


US customer service Email: support@tagabikes.com

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